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Case Studies
Across clients as varied as banks, technology start ups and mid sized PE backed firms our work focuses on rapidly improving operational perfomance where it matters most.
Fast track operations improvement for a cost heavy shared services division
• Engaged to lead the introduction of a productivity tracking application and workflow and introduce lean ways of working to banking operations
• Introduced lean management system (management time allocation, workflow, standard work, KPIs, capacity and skills management etc) over 3 months
• Identified €600k capacity release (30%) and significantly uplifted operations management capability against baseline within 3 months
Transforming the Salary Review & Colleague Onboarding Process for a Growing European Bank
• Engaged to provide specialist lean consultancy to shape and execute HR transformation for a Bank focussed on growing customer and colleague base
• Rapidly assessed the salary review process and provided recommendations within 4 weeks to redesign the value chain without recourse to technology spend. Reduced time from performance review to pay change by 70% within a short 3 month window.
• Developed and implemented a standardised end to end onboarding application and workflow, with centre of excellence capability with MI and reporting suite, reducing colleague toil by 50%, lead time by 40%, and significantly reducing errors.
Shaping Operations Transformation for National Energy Company
• Utilised operations strategy frameworks to interpret customer and business needs, identifying 16 key performance requirements of transformation work
• Engaged with a leading national energy supplier to shape the focus of their operations transformation against a critical regulatory deliverable
• Opportunities identified to reduce outages and response times by up to 40% in key priority areas, saving 7 figures in costs per annum.
Rapid diagnostics and process redesign enabled an investment bank to start meeting critical regulator deadline
• Engaged to diagnose root cause of delays to monthly regulatory submission
• Rapid 2 weeks analysis mapped end to end journey, highlighted key failure points. Low cost “stabilise” plan presented for immediate resolution through people and process changes with a net cost saving. Stage 2 plan provided for further improvements including tech change.
• 50% reduction in lead time from stage 1, achieving regulatory compliance within 6 months
Redesigned Finance Function of logistics company to improve reporting and remove significant headcount
• Engaged as lead consultant to analyse the Finance Function of a logistics company
• Utilised lean process improvement methodology to map the function, processes and capabilities, rapidly redesigning the future state together with roadmap for completion, delivering return on investment within 1 year. Utilised combination of improved standards and light touch automation
• C.30% departmental capacity release identified within 4 weeks, improved right first time reporting
Delivered Strategic Finance Transformation Project for a large
retail bank
• Led multiple debt management and finance workstreams including the Strategic Design & Implementation Team of the “Bad bank” loans and mortgages.
• Set up a new bank wide “balance sheet” process to embed accountability for bad debts within the loan originating business.
• Billions of euros of loans successfully migrated to new balance sheet and supporting performance reporting processes set up
